Privacy Policy

01. Who We Are

Inspections Over Coffee® is a franchised home inspection brand operated by Endeavor Franchise Systems, LLC, headquartered in Chandler, Arizona.

Inspection services are provided by independently owned and operated franchise businesses. Each franchisee is responsible for its own inspection operations and may collect and process information in connection with providing services to customers.

References to "we," "us," and "our" in this Policy refer to the franchisor and participating franchise locations, as applicable to the interaction.

02. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information: Name, telephone number, email address, mailing address, and other information you provide.
• Property information: Property address, property characteristics, photographs, inspection details, and service requests.
• Transaction information: Services requested or purchased, appointment details, payment information, and transaction history.
• Communications: Email messages, SMS conversations, chatbot interactions, customer service inquiries, and telephone communications.
• Technical information: IP addresses, browser types, device information, website activity, cookies, and analytics data.
• Professional information: Realtor affiliations, company names, and other business contact details.
• Franchise applicant information: Professional history, education, financial qualifications, ownership experience, and other information voluntarily submitted during the franchise evaluation process.

We may also collect audio recordings or transcripts of customer communications when permitted by applicable law and with any required notice or consent.

03. How We Use Your Information

We may use personal information to:

• Respond to inspection inquiries and provide customer support.
• Schedule, coordinate, and confirm inspection appointments.
• Prepare and deliver inspection reports, property information, and related services.
• Provide recall information, warranty-related services, and other inspection benefits.
• Communicate with customers, real estate professionals, and business partners.
• Process payments and maintain transaction records.
• Improve our websites, services, technology, and customer experience.
• Evaluate franchise inquiries and administer franchise relationships.
• Send marketing communications where permitted by law and applicable consent requirements.
• Prevent fraud, protect our systems, and comply with legal obligations.

04. Independently Owned Franchise Locations

Inspections Over Coffee® operates through independently owned franchise businesses. Customer information may be shared between the franchisor, the applicable franchise location, and authorized service providers to facilitate customer inquiries, inspection scheduling, service delivery, reporting, and administrative operations.

Each franchisee may maintain its own customer records, scheduling systems, business telephone numbers, and communication platforms.

05. Inspection Services & Third-Party Providers

To provide a comprehensive inspection experience, Inspections Over Coffee franchise locations may work with third-party service providers.

These may include providers of:

• Home inspection scheduling and reporting technology.
• Appliance recall and property history information, including RecallChek.
• Home warranties and related protection programs.
• Environmental testing and specialized inspection services.
• Payment processing and customer support.
• Customer relationship management and communication technology.
• Optional home-related products and services, including home security offerings.

Depending on the service or program, certain customer or property information may be provided to participating service providers or partners for service fulfillment or other purposes disclosed to the customer.

Some third-party programs may include optional promotional offers. Where required, separate disclosures or consent will be obtained before personal information is used for third-party marketing communications.

Third-party providers may maintain their own privacy policies and terms governing their independent services.

06. SMS & Text Messaging Privacy

Participating Inspections Over Coffee franchise locations may offer SMS text messaging to customers who have provided the applicable consent to receive such communications.

Types of Messages

Depending on the customer's request and consent, messages may include inspection inquiries, scheduling assistance, appointment confirmations, reminders, inspection status updates, and related customer service communications.

How Consent Is Collected

Customers may opt in through a website form, booking form, chat interaction, or another documented consent method offered by the participating franchise location.

Providing a telephone number or purchasing inspection services does not automatically constitute consent to receive marketing texts. Consent to receive marketing SMS messages, where offered, is obtained separately as required by applicable law.

Opting Out

Customers may opt out of SMS communications at any time by replying STOP to a message. For assistance, reply HELP or contact the applicable franchise location.

Message frequency varies based on customer activity and service needs. Message and data rates may apply. Consent to receive SMS marketing messages is not a condition of purchasing inspection services.

Additional messaging terms are available in our Terms & Conditions .

07. AI Assistants & Automated Communications

Some franchise locations may use automated communication systems, including artificial intelligence-powered chat assistants, voice assistants, and customer service automation.

These systems may assist with:

• Answering questions about inspection services and availability.
• Collecting information necessary to respond to customer inquiries.
• Coordinating appointment requests.
• Routing inquiries to franchise personnel.
• Providing follow-up information related to requested services.

Interactions with automated systems may be recorded, transcribed, stored, or reviewed for customer service, quality assurance, training, security, and operational purposes, subject to applicable law.

Where required, customers will receive notice of automated or AI-assisted interactions and any recording or monitoring.

Use of an AI assistant does not, by itself, constitute consent to receive marketing text messages or automated marketing calls.

08. How We Share Information

We may disclose personal information to the following categories of recipients, subject to applicable legal requirements:

• Franchise businesses: To coordinate customer requests and inspection services.
• Operational service providers: To support scheduling, reporting, payments, communications, website hosting, security, and other business operations.
• Inspection-related partners: To deliver recall information, warranty benefits, specialized testing, and other services or programs.
• Advertising and analytics providers: To measure website activity and support permitted advertising activities.
• Marketing partners: Where disclosed and legally permitted, including when any required consent has been obtained.
• Legal and governmental authorities: When required by law or reasonably necessary to protect legal rights and safety.
• Business transaction parties: In connection with a merger, sale, reorganization, or transfer of business assets, subject to applicable law.

Certain disclosures for targeted advertising or independent third-party marketing may constitute a "sale" or "sharing" under applicable state privacy laws. Where those laws apply, eligible consumers may exercise their rights as described below.

SMS opt-in consent and mobile information associated with our messaging programs are subject to the additional restrictions described in Section 06.

09. Cookies, Analytics & Advertising

Our websites may use cookies, analytics tools, pixels, and similar technologies to operate website features, measure performance, understand visitor activity, and support advertising.

These technologies may collect browser information, device identifiers, IP addresses, and information about interactions with our websites.

We may use services such as Google Analytics and other website measurement or advertising platforms.

You may manage cookies through your browser settings. Depending on your location, additional privacy choices may be available under applicable law.

10. Data Security & Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and loss.

No internet-based system can be guaranteed completely secure.

Personal information is retained for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and protect legitimate business interests.

Retention periods may vary depending on the category of information, applicable franchise operations, and legal requirements.

11. Your Privacy Choices & Rights

Depending on your location and applicable law, you may have the right to request:

• Access to certain personal information maintained about you.
• Correction of inaccurate information.
• Deletion of eligible personal information.
• Information about categories of data collected or disclosed.
• Opt-out of certain sales, sharing, or targeted advertising activities.
• Withdrawal of consent for particular communications.

We may need to verify your identity before fulfilling certain requests. Some information may be retained when required or permitted by law.

To submit a privacy request, contact us using the information in Section 15.

12. California & Other State Privacy Rights

Residents of California and certain other states may have additional rights regarding the collection, use, sale, sharing, and retention of their personal information.

Categories of Information

The categories of information we may collect and disclose include identifiers, commercial information, internet activity, geolocation information, professional information, audio information, and information provided by franchise applicants.

These categories may be collected directly from customers and applicants, through website interactions, from franchise businesses, and from authorized partners.

Requests to Know, Correct, or Delete

Eligible consumers may request information about personal information collected, request correction of inaccurate data, or request deletion, subject to applicable exceptions.

Sales, Sharing & Targeted Advertising

Certain uses of advertising technologies or disclosures to marketing partners may qualify as sales or sharing under applicable privacy laws.

Where applicable, consumers may request to opt out of these activities by contacting us using the information below.

Authorized Agents & Non-Discrimination

Where permitted by law, an authorized agent may submit privacy requests on behalf of a consumer, subject to identity and authorization verification.

We will not unlawfully discriminate against consumers for exercising applicable privacy rights.

Response to Privacy Requests

We will respond to verified privacy requests within the timeframes required by applicable law. Where necessary, we may request additional information to verify identity or clarify a request.

Residents may also have rights relating to appeals, sensitive personal information, or other privacy choices depending on applicable state law.

13. Children's Privacy

Our websites and inspection services are not directed toward children under the age of 18.

We do not knowingly collect personal information directly from children under 13 without any legally required parental consent. If we become aware of such collection, we will take appropriate steps consistent with applicable law.

14. Changes to This Policy

We may revise this Privacy Policy as business practices, technologies, services, or legal requirements change.

The effective date at the top of this page identifies the current version. Material changes will be communicated as required by applicable law.

15. Contact Information

For privacy questions, requests, or concerns, contact the franchisor or the applicable franchise location.